Welcome to Sprudge Jobs, a division of the Sprudge Media Network focused on hirings and availability from the best brands in specialty coffee. Interested in posting a job? Contact us.
Current Listings
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- Street Bean Coffee Roasters – Part-time Barista – Seattle, Washington
- Bellwether Coffee – Receptionist & Barista – Berkeley, California
- Ceremony Coffee Roasters – Cafe Manager – Bethesda, Maryland
- Ceremony Coffee Roasters – Shift Lead – Bethesda, Maryland
- Ceremony Coffee Roasters – Barista – Bethesda, Maryland
- Ceremony Coffee Roasters – Cashier/Barback – Bethesda, Maryland
- Coava – Educator – Portland, Oregon
- Groundwork Coffee – Regional Sales Manager, Food Service – North Hollywood, California
- Verve Coffee Roasters – SoCal Wholesale Trainer and Support Rep – Los Angeles, California
- Intelligentsia – Shift Lead – Chicago, Illinois
- Fortuna Enterprises – Head Coffee Roaster – Greensboro, North Carolina
- Synesso Inc. – International Sales Account Manager – Seattle, Washington
- Olympia Coffee Roasting Co. – eCommerce and Marketing Manager – Olympia, Washington
- Paramount Coffee Project LA – Full Time Barista – Los Angeles, California
- Joe Coffee Company – General Manager – New York, New York
- Dolce Neve – Field Service Technician – San Francisco Bay Area, California
- Counter Culture Coffee – Regional Manager – Emeryville, California
- Counter Culture Coffee – eCommerce Manager – Durham, North Carolina
- Counter Culture Coffee – Sustainability Manager – Durham, North Carolina
- Saxbys – Equipment Technician – Philadelphia, Pennsylvania
- Lucky Hills Coffee Company – East Coast Sales Director – Orlando, Florida
- Intelligentsia – Customer Experience Manager – Chicago, Illinois
- Ferris Coffee – Head Brewer – Ferris Cold Brew Coffee – Grand Rapids, Michigan
- Bellwether Coffee – Electronics Service Tech + Coffee – Long Island, New York and Houston, Texas
- Sightglass Coffee – Job Fair – Los Angeles, California
- Butcher and Bee – Coffee Program Manager – Charleston, South Carolina
- Stumptown Coffee Roasters – Baristas – Brooklyn, New York
- Progeny Coffee – Production Associate – Berkeley, California
- Bellwether Coffee – Product Manager, Distributed Roasting – Berkeley, California
- Ritual Coffee Roasters – Catering & Events Manager – San Francisco, California
- Linea Caffe – General Manager – San Francisco, California
- Louis Dreyfus Company / Zephyr Green Coffee LLC – Quality Control Coordinator – Wilton, Connecticut
- Equator Coffees – Specialty Coffee Sales Representative – Southern, California
- Cogito Coffee – Baristas – Philadelphia, Pennsylvania
Street Bean Coffee Roasters
Street Bean Coffee Roasters
Baristas – Part-time
Seattle, Washington
Street Bean Coffee Roasters’ mission is to provide opportunity for street-involved
young people to discover and employ their gifts by serving coffee in our community. Our hope is that this experience will serve as a catalyst to move onto successful future employment. Street Bean leads a comprehensive, 4-month paid apprenticeship where young adults who are struggling with homelessness or instability can learn the intricacies of specialty coffee.
While our goal and focus is to help our immediate community, we also strive to benefit those at origin and along the coffee chain. We partner with industry-leading green coffee importers that create strong relations and provide market access to farms that might not otherwise get it, ensuring that the farmers are getting better prices for their produce.
We are ever-growing and are looking for candidates who would like to grow with
us and support our mission!
Our baristas work alongside our apprentices and are essential to the success of Street Bean’s mission. As a training focused organization, we are looking for baristas who want to continuously grow their coffee knowledge and abilities, while maintaining an approachable atmosphere that encourages learning and promotes accessibility.
Requirements
● Positive attitude
● Accepting of people of all backgrounds, races, sexual orientations, gender
expressions/identities, etc.
● Passion for…
○ helping your community
○ coffee
○ customer service
● Flexible schedule
● Ability to work in a fast-paced environment with a team
We are currently hiring for our two storefronts in Belltown and Downtown Seattle. If you think you would be a good fit for Street Bean, please fill out our job application here.
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Posted: December 4th 2019
Bellwether Coffee
Bellwether Coffee
Receptionist & Barista
Berkeley, California
About us
Headquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth tech company working hard—alongside other game-changers—to positively transform the coffee industry, making it more accessible and sustainable for our planet and our communities. We’re a diverse team of coffee industry veterans, entrepreneurs, engineers, technicians, human-centered designers, and people-focused rule-breakers who have a passion for making the “impossible” a reality.
What we do
Our revolutionary electric, ventless, zero-emissions commercial coffee roaster uses clean technology and does not require gas lines or expensive ventilation. It’s the most consistent and controllable roaster available, the lowest carbon footprint commercial roaster ever made, and was designed by coffee people who want a better future for coffee roasting. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles (or create their own), and share fresh, delicious coffee just the way their customers like it.
About you
You are a crucial member of the team. You’re an integrity-driven person who enjoys solving problems, rapidly adapts to change, and thoughtfully shares your progress and ideas with the team. You have a sense of urgency with everything you do without compromising quality and detail. You’re naturally empathetic and deeply committed to the equitable treatment of all people everywhere.
About the position
Seated at the front desk of our new 4th Street office, you’re someone who understands the importance of making a great first impression. You enjoy supporting others, and can easily imagine yourself welcoming visitors, job candidates, and new employees; making them comfortable in our space by offering tours, making coffee drinks, and sharing the Bellwether story.
Key Responsibilities – What success looks like
• Welcoming visitors, answering phones and smoothing the way for employees and guests (helping with network connection, presentation setup, printing, etc.)
• Making coffee drinks and keeping our coffee areas fully stocked
• Taking charge of the physical environment – everything from watering the plants and making sure the kitchen is clean to unloading the dishwashers and neatening our group spaces on a daily basis. (Daily: emptying the dishwashers, keeping the kitchen clean and well-stocked, cleaning up after events. Weekly: cleaning out refrigerators, managing compost, recycling(s), reuse, and trash)
• Managing mail, packages, and food deliveries
• Overseeing stock (office supplies, snacks, etc.)
• Office maintenance (cleaning coordination, IT coordination, repairs, etc.)
• Office coordination (event support, conference room usage and technology, setting up video conferences and webinars)
• General support of mission (executive support, and main point of contact for all things to be organized)
Qualifications
• Highly organized, and care about the cleanliness and order of the physical environment
• Passionate about making delicious coffee
• A people-person who is welcoming and friendly. You enjoy supporting others
• Excellent with technology: has experience with a wide variety of apps and software
• Smart – You’re a life-long learner with a high EQ (emotional intelligence). You’re willing to learn new techniques and entirely new areas of work
• Hard-working – you will be the main person responsible for neatening, leaning, and organizing
An Early Bird – You enjoy arriving early in order to set up the office each morning for your colleagues and our guests
• Purpose-focused – Your own values are well aligned with our core values
Benefits
• Paid holidays and unlimited paid days off (when arranged in advance with your team)
• Benefits – medical, dental and optical paid 70% by the company
• Free parking, snacks, and as much coffee as you can drink
EEO Statement
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law. Thanks kindly.
Recruiting Agencies – We are not accepting resumes from outside sources or from recruiting agencies at this time.
Bellwether Coffee is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.
Note* Candidates who pass the first round of vetting will be asked to take an online predictive analytics survey. Those whose results match what our hiring team is seeking will be contacted within 72 (business) hours of completion of the survey.
How to apply
In order to be considered, upload your resume to the Careers page on our website. Be sure to include your Linkedin profile on your resume. Due to the nature of this role, we anticipate a large volume of applicants so be sure your cover letter clearly defines why you’re the best person for this position. Applications without Linkedin profiles and cover letters will not be considered. Best of luck!
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Posted: December 4th 2019
Ceremony Coffee Roasters
Ceremony Coffee Roasters
Cafe Manager
Bethesda, Maryland
Ceremony Coffee is hiring a Cafe Manager in Bethesda! Our newest cafe will be opening in the Bethesda Crescent building in early January.
Ceremony Coffee is a quality-driven roaster/retailer pursuing excellence in hospitality. In our hard work together with partners and customers, we are about authentic relationships, shared knowledge, and beautiful coffee experiences. The café manager job comes with a lot of responsibility and requires hard work and dedication to fulfill our commitment to customers and represent our product in the best possible way. Your job will include making major decisions, directing employees toward common objectives and goals, and providing leadership. You will direct the café operations and lead retail staff toward this end.
Core Responsibilities
• Happy Customers – Ensure high-quality products and amazing customer experiences with overwhelmingly positive customer reviews
• Strong Financial Performance – Meet and exceed budgetary targets: growing sales, managing COGS, labor, expenses. Think like an owner!
• Team Leadership – Build and lead a team that has a deep respect for our products and policies
Essential Functions
Leadership + Culture
• Engage in recruiting, hiring, and developing a passionate, engaged retail team
• Promote ultra-high standards of service
• Collaborate with training team to continually develop barista and foodservice skills
• Build and lead a team driven by passion and pride in its work
• Communicate and maintain the highest standards of work for your team, and communicate daily to strive for flawless execution
• Oversee all human resources functions: hiring, onboarding, performance evaluations, professional development, etc.
• Cultivate community relationships with customers and retail team
• Be both a steward and an ambassador for Ceremony’s Shared Values: Quality, Integrity, and Community
Safety + Cleanliness
• Promote ultra-high standards of cleanliness and organization
• Establish a thorough working knowledge of all systems and oversee routine and periodic maintenance. Maintain equipment daily and schedule tech maintenance quarterly. Ensure that daily and long-term checklists are completed and accurate maintenance records are kept.
• Ensure that all aspects of food and drink preparation (employees, facilities, operations) adhere to Health Department and Ceremony standards. Ensure that sanitation, training, maintenance, and record keeping requirements are met and that the space remains “health inspection ready” at all times.
• Ensure security procedures are followed at opening/closing
Budgets + Financial Controls
• Oversee all scheduling – ensure proper staffing levels and adhere to labor targets
• Review biweekly payroll to ensure accuracy
• Control product costs without sacrificing product quality or customer experience
• Conduct accurate monthly inventory of retail supplies
• Ensure that all inventory procedures are followed, including receiving, storing, stocking, and inventory adjustments
• Maintain stock of retail supplies and adjust pars seasonally
• Ensure accurate money handling
• Pursue growth strategies; make smart decisions while managing operations, labor, and inventory to exceed financial goals
Sales + Growth
• Collaborate with retail team to develop a cohesive, quality-focused ethos
• Collaborate with marketing team to creatively promote products and events
• Maintain sales and impulse areas; keep the cafe tidy and well-stocked to boost sales
• Develop and facilitate monthly menu updates
• Train staff on suggestive selling and up-selling techniques
Employee Management + Communication
• Schedule employees and ensure that shifts are filled appropriately in the event of employee absence
• Follow disciplinary procedures detailed in employee handbook
• Conduct regular performance reviews
• Establish regular communication channels with in-store team and conduct collaborative team meetings
• Communicate daily with Ceremony management and teams to address issues and stay up-to-date
• Initiate performance feedback from Regional Manager regularly and participate in formal reviews quarterly
Qualifications and Requirements
• Overt passion for people and service
• Overt passion for specialty coffee
• Management experience in food/beverage/retail
• Capable of offering and accepting constructive feedback
• Capable of learning new systems/methods and developing new habits
• Capable of inspiring others and pushing a can-do attitude
• Capable of maintaining calm while working quickly under pressure
• Refined attention to detail with clear written and verbal communication skills
• Good organization and time-management skills
• Good problem-solving and collaboration skills
• Ability to stand for extended periods of time, 8-12 hours
• Ability to lift 40 pounds and carry a tray of food and/or beverages
• Ability to perform a repetitive range of motion activities
• Reliable transportation
Please send cover letter and resume to erin@ceremonycoffee.com – let us know why you’re the best fit for our growing team!
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Posted: December 2nd 2019
Ceremony Coffee Roasters
Ceremony Coffee Roasters
Shift Leader
Bethesda, Maryland
Ceremony Coffee is hiring Shift Leaders in Bethesda! Our newest cafe will be opening in the Bethesda Crescent building in early January.
The Shift Leader position introduces new responsibilities and opportunities, and requires hard work and dedication to fulfill our commitment to customers. It is necessary that you set a superior leadership example for fellow employees by following all policies and procedures. You must take ownership of all areas of the cafe and ensure that Ceremony standards of cleanliness and hospitality are met.
Core Responsibilities + Essential Functions
• Masterful execution of Cashier, Barista, and/or Food Service responsibilities
• Act as a key player in your cafe’s effort to provide amazing customer experiences with overwhelmingly positive social media reviews
• Successful completion of daily and long-term checklists, meeting work quality standards set by Retail Manager
• Identify additional areas of improvement in the cafe pertaining to cleanliness and hospitality and prioritize completion of those tasks
• Maintain knowledge of new coffees, seasonal items, and retail promotions
• Assist with training and implementation of seasonal menu changes
• Complete daily EOD reports and register closing procedures with accuracy
• Communicate important updates to Shift Leaders during shift changes
• Perform key-holder responsibilities and follow alarm/security procedures
• Ensure accurate and responsible money handling and in-house cash banks
• Make decisions and solve problems while aiming to avoid wasting money or incurring unnecessary cost
• Apply “get to yes” philosophy in customer interactions
Please send cover letter and resume to erin@ceremonycoffee.com – let us know why you’re the best fit for our growing team!
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Posted: December 2nd 2019
Ceremony Coffee Roasters
Ceremony Coffee Roasters
Barista
Bethesda, Maryland
Ceremony Coffee is hiring Baristas in Bethesda! Our newest cafe will be opening in the Bethesda Crescent building in early January.
As a Barista, you will be expected to have excellent product knowledge, a thorough understanding of espresso extraction and drink building techniques, and an ability to work with confidence and professionalism while exhibiting superior customer service skills. You must be able to engage with customers while not losing focus on your drink preparation, delivering a quality experience to every customer. You must work with efficiency and awareness while maintaining a clean workstation.
Career Path Next Step > Cafe Shift Leader > Assistant Manger
Core Responsibilities + Essential Functions
• Masterful execution of Cashier responsibilities plus
• Prepare and serve espresso and milk drinks according to Ceremony guidelines
• Assist with training of Level One employees
• Attend Level 2 skill building classes to continuously enhance your own skill set
• Communicate important updates to Baristas and Shift Leaders during shift changes
Please send cover letter and resume to erin@ceremonycoffee.com – let us know why you’re the best fit for our growing team!
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Posted: December 2nd 2019
Ceremony Coffee Roasters
Ceremony Coffee Roasters
Cashier/Barback
Bethesda, Maryland
Ceremony Coffee is hiring Cashier/Barbacks in Bethesda! Our newest cafe will be opening in the Bethesda Crescent building in early January.
As the first point of contact, it is essential that you provide exceptional customer service. What does this mean? You are expected to have great product knowledge, exhibit confidence and professionalism in your customer interactions, and display grace when dealing with all customers. While keeping interactions brief, you are able to engage and develop relationships with customers.
Career Path Next Step > Barista
Core Responsibilities + Essential Functions
• Greeting, welcoming, and assisting all customers upon entry and throughout their visit
• Prepare and serve filter coffee, tea, non-espresso based drinks, and some light fare according to Ceremony guidelines
• Accurately perform cashiering duties including sales, returns, exchanges, and cash handling
• Efficiently perform restocking, tidying, and cleaning duties
• Successful completion of daily and long-term checklists, meeting work quality standards set by Retail Manager
• Attend Level 1 skill building classes to continuously enhance your own skill set
• Maintain knowledge of new coffees, seasonal items, and retail promotions
• Apply “get to yes” philosophy in customer interactions
Please send cover letter and resume to erin@ceremonycoffee.com – let us know why you’re the best fit for our growing team!
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Posted: December 2nd 2019
Coava
Coava
Educator
Portland, Oregon
We’re looking for someone to join our high functioning team and take their coffee career to the next level. If you enjoy working hard, delivering outstanding hospitality, and being part of a wonderful community of coffee lovers then please apply.
Coava is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all.
Benefits
• Health / Dental / Vision Coverage
• 401k Retirement Plan
• Sick Time
• Paid Time Off
• Life Insurance
• Short Term Disability Insurance
• Free Coffee
• Paid Jury Duty Leave
• Parental Leave – 3 weeks
• Employee Assistance / Counseling Service
Job Description
Training & Education
• Demonstrate the highest standards of product, workflow, and hospitality.
• Train baristas according to Coava’s standards and participate in quality control.
• Work alongside retail managers to accomplish new-hire training, ongoing education, quality control, and performance evaluation for baristas.
• Facilitate palate development through training exercises.
• Teach and inspire folks to learn, grow, and treat both products and people with respect.
• Build on training curriculum and report to team on developing trends and new equipment.
• Cultivates extensive knowledge relating to Coava’s coffees, producer relationships, and tea offerings.
• Develops new training curriculum as needed.
Wholesale Team
• Provide world class training and education to Coava’s wholesale partners.
• Align with Coava’s big picture goals and values as they relate to wholesale.
• Cultivate strong relationships with staff, management, and ownership of wholesale partners.
• Actively engage in account support beyond training to support the success of Coava’s partners.
• Takes ownership of training, consultation, and organization as it relates to support trips.
• Cultivates extensive knowledge of equipment relevant to a variety coffee programs and can perform baseline installations, maintenance, and technical troubleshooting.
• Engage industry and community events on behalf of Coava.
Skills & Qualifications
• Creative problem solver that enjoys working hard and frequent travel.
• Demonstrates a commitment to serve the team and see positive growth.
• Strong communication skills and experience, both verbal and written.
• Ability to command and keep the attention of a group for training purposes.
• Displays strong emotional intelligence and social skills.
• Well organized, detail oriented, and intrinsically motivated.
• Self motivated and thrives on a small team with a significant amount of independent work.
• Displays high level bar skills and possess great industry experience.
Please send cover letter and resume to Jon@coavacoffee.com
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Posted: November 27th 2019
Groundwork Coffee
Groundwork Coffee
Regional Sales Manager, Food Service
North Hollywood, California
About Us
Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production.
Now, nearly 30 years later — thanks to the neighbors and friends we’ve been fortunate enough to serve — we have opened 14 cafés along the West Coast, we have two very busy roasteries in Los Angeles and Portland, and we produce a growing line of delicious cold brew coffees. We’ve also been profoundly lucky to see the development of dozens of new organic coffee farms around the world and are proud to continue sharing their exceptional coffees with you. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.
About You
We are looking to hire an energetic, talented, and tenaciously customer-centric Regional Sales Manager –On Premise to join our growing team! The Regional Sales Manager will be responsible for the development and implementation of growth strategies and expansion in the Food Service Channel and the acceleration of Groundwork Coffee presence in the Western Region. As the voice of the customer and marketplace and in strong partnership with Sales and Marketing, the RSM will play a pivotal role in diversifying Groundwork Coffee market visibility through new segments and channels. If you love a great cup of coffee (or tea), embody a positive attitude, and are enthusiastic about sales, then please apply today!
What You’ll Do
• Create market segmentation and channel management strategy, resulting in increased brand awareness and new customer acquisition;
• Build and maintain close, trusting relationships with accounts, team members and facilitate open communication;
• Build and maintain positive, professional relationships with our customers;
• Oversee and manage a team of Sales Representatives and Distributors;
• Be knowledgeable in all aspects of our sales and customer service policies, objectives, and initiatives;
• Build, train, and develop a world class sales team;
• Improve customer service experience by taking ownership of customers’ issues and following problems through to resolution;
• Assist in building and maintaining a positive, energetic culture;
What It Takes To Work Here
• Degree in Business Administration or related field;
• 5+ years of Sales Management experience;
• 5+ years of Food Service experience
• Coffee sales experience in the On Premise channel and with Distributors
• Familiarity with CRM program
• Must be highly-skilled in planning, organizing, prioritizing, delegating, and supervising;
• Ability to think strategically and lead a team to success;
• Outstanding oral and written communication and people skills;
• Can-do attitude and good sense of humor
• Passionate, well organized and tenacious
• Creative and strategic thinker with strong opinions
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies;
• Thrives in entrepreneurial environment – can be scrappy, creative and resourceful while also building structure and process.
• Does not accept “no”. Excels at problem solving and finding win-win solutions for everyone.
If you love a great cup of coffee and are motivated, enthusiastic, and want to work for a company that values its employees, then please apply today!
Please send cover letter and resume to jobs@groundworkcoffee.com
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Posted: November 27th 2019
Verve Coffee Roasters
Verve Coffee Roasters
SoCal Wholesale Trainer and Support Rep
Los Angeles, California
Description
Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek enthusiastic people with amazing customer service skills to join us in continuously raising the bar on our coffee and culinary offerings, and our customers’ enjoyment of them.
As Verve’s SoCal Wholesale Trainer and Support Rep, you’d join an incredible team of coffee experts and first-in-class experience ambassadors in advancing our Wholesale customers’ coffee enjoyment. Join us and live with Verve!
Requirements
• Ensure that VCR is represented as superior quality coffee in all segments
• Provide support for SoCal Wholesale Sales and Account Management with account training sessions, on-site tastings, demonstrations, events, deliveries, and site & equipment inspections
• Provide support for the VCR Wholesale Training Program, both in-lab and on-site
• Conduct quality control visits to accounts
• Develop & deliver training materials to new and currently existing accounts
• Provide feedback on training curriculum and collaborate with fellow Training Representatives & Education Manager for continued improvement
• Provide excellent customer service to accounts, prospective and existing
• Provide support for equipment installations and technical service for new and existing accounts
• Maintain a proactive attitude toward own personal development
Specific Duties
• Train Wholesale accounts on preparing espresso, milk, and brewed coffee to VCR standards
• Maintain productive and professional relationships with customers
• Serve as a customer contact for matters specific to VCR Wholesale customers’ training & quality needs
• Maintain regular, weekly communication with Wholesale customers via email and/or telephone
• Conduct weekly visits, product evaluations, and trainings on-site at VCR Wholesale accounts
• Regularly review customer performance, and consult customers on necessary improvements when VCR standards are not being met
• Resolve Wholesale customer complaints in a timely and constructive manner
• Offer thoughtful product suggestions and be primary resource for information around VCR offerings
• Coordinate with Account Manager to schedule training sessions
• Conduct on-site pre-installation inspections as needed
• Consult on equipment & smallwares
• Generate equipment estimate requests
• Work with Account Manager to dispatch equipment service technicians & coordinate appointments
• Host roastery tours, conduct coffee demos and tastings, provide public lectures & trainings
• Work community and marketing events as needed
• Respond to event and sales inquiries as needed
Qualifications
• Minimum 1 year experience in specialty cafe environment
• Valid CA Drivers License
• Willingness to travel around Southern California minimum of 50% time
• Willingness to occasionally travel out of state
• Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards
• Dynamic and outgoing personality
• Excellent verbal and written communication skills
• Strong analytical and strategic thinking skills
• Well-organized, detail-oriented, problem solver
• Must be approachable, mindful and positive
• Flexible with the ability to multitask in a highly demanding and sometimes stressful environment
• Able to give and receive constructive feedback & positive reinforcement in any given situation
Benefits
• A growth-oriented environment with extensive paid training
• Free bag of coffee with every paycheck
• Free coffee at work and employee discount!
• We take care of you. Full-timers eligible for medical, dental, and vision insurance per plan terms
• Paid company holidays, sick days, and PTO available for full-time employees
If interested, please apply here with your resume and cover letter.
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Posted: November 26th 2019
Intelligentsia
Intelligentsia
Shift Lead – Broadway
Chicago, Illinois
We deliver the world’s best coffee. Farmers, employees and customers are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality. We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocates for our values of diversity, inclusion and equality.
Position Summary
The Retail Shift Lead assists the Retail Manager with all aspects of the coffeebar’s daily operations. The Shift Lead supervises staff, and demonstrates outstanding hospitality skills through the execution of high quality beverages, customer engagement, excellent product knowledge and superior barista skills.
Duties and Responsibilities
Leadership and Operations
• Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
• Adhere to all company policies and protocols, both behind the bar and at the front of house, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly
• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
• Uphold the company’s standards regarding merchandising, inventory and rotation of store products
• Responsible for the opening and/or closing of the coffeebar and all associated protocols
• Adhere to company Cash Handling policies to include: verifying the starting amount at drawers, maintaining verification receipts, coordinate smooth transitions with cashiers, issue refunds, voids, exchanges, complete Progressive Discipline Form for overages/shortages, access safe, petty cash and drawers as necessary
• Maintain accurate records and paperwork including daily sales results, inventory and cash drawer reconciliation
• Coordinate all communication with the Retail Manager
• Coach/mentor staff as necessary; submit Progressive Discipline Reports, when warranted
• Offer relevant, thoughtful ideas and suggestions for improving operations
• Ensure adherence to the company’s dress code, as well as all health and safety requirements
Drink Quality/Education
• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
• Complete the required training modules contained in the Retail Training Manual; Shift Leads are highly encouraged to pursue the completion of all training modules
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
• Educate customers and staff on all coffee and teas carried
• Assist in the training and development of new staff
• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with the coffeebar’s Educator to further your barista skills
• Demonstrate an ongoing pursuit of education, training, and industry trends
Customer Engagement
• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
• Respond to questions, orders, and concerns with patience, confidence, and professionalism
• Engage customers about their drink preferences and tailor suggestions accordingly
• Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions
• Handle all customer complaints/issues
Coffeebar Initiatives
• Participate in store-wide profit initiatives
• Offer strategic input or suggestions as to how to increase store profitability
• Demonstrate initiative with routine tasks
Job Requirements
Education and/or Experience
• High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality and/or customer service industries
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the above-mentioned duties successfully. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions below
• Ability to maintain a pleasant disposition and sense of urgency with helping customers
• Demonstrate a passion for coffee and tea
• Capability to interface and maintain effective relationships with co-workers and customers
• Logical and methodological approach to problem solving
• Flexible, with the ability to multi-task in a highly demanding, stressful environment
• Maintain a calm demeanor during periods of high volume
• Ability to lead successfully and communicate clearly, honestly and promptly
• Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
• Ability to use available resources to answer questions
• Maintain regular and consistent attendance and punctuality
• Strong cash handling skills
Please apply here.
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Posted: November 26th 2019
Fortuna Enterprises
Fortuna Enterprises
Head Coffee Roaster
Greensboro, North Carolina
Established in 2000, Fortuna Enterprises has been the leader in providing complete, comprehensive solutions for both new and established coffee shops and restaurants. Located in the Piedmont Triad area of North Carolina, our company is looking for a talented coffee roaster to join our team. Our business is built on a passion for coffee and a dedication to bringing our customers the highest quality products. We provide a comprehensive list of business services: consulting, graphic and interior design, a vast amount of coffee-related and food supply products, barista training, and equipment support.
At the heart of all of these offerings and services, the true foundation of our company exists in our roasting program. Our coffee selection ranges from single origins, micro-lots, and blends to our well-loved signature espresso. Every batch is carefully crafted on site. We are currently preparing to add a passionate roaster to our team to further develop and grow our roasting production.
The right applicant must
• Possess a strong interest in coffee
• Display confidence and dedication to hard work
• Practice good communication skills
• Exhibit strong organizational skills
• Pay close attention to details
• Work well with a team in which all departments interact and support each other
• Uphold standards and exceeding our customers’ expectations of coffee quality
• Be knowledgeable about single-origin coffees and varietals
• Possess creativity for assisting in the creation of new blends
• Seek to advance the art of roasting coffee by refining craftsmanship and growing skill
• Previous coffee roasting experience is preferred
• Familiarity with SQF and GMP is preferred
Duties would include
• Ordering of green coffee, inventory control and forecasting
• Understanding the quality control regiment as set by company standards
• Pulling green coffee and loading roasters
• Roasting coffee to order each day
• Perform as an effective coffee taster
• Manage roasting byproducts (chaff, burlap bags, etc.) to maximize reuse or recycling
• Assist in organizing and cleaning of roasting and green coffee workspaces
• Maintaining all equipment and tools used in daily operations of the roasting department
• Assist in daily maintenance/cleaning: sweeping, mopping, blowing out debris, etc.
Physical components and requirements of this position
• Climbing, ascending or descending ladders, stairs, scaffolding, ramps, etc.
• Stooping
• Reaching
• Standing for sustained periods of time
• Pushing
• Pulling
• Lifting loads between 50lbs frequently and approximately 100lbs occasionally
• Repetitive motions
Compensation and pay are negotiable based on experience level.
To apply, please send your cover letter and resume to griffin@coffeeshopsolutions.com
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Posted: November 22nd 2019
Synesso Inc.
Synesso Inc.
International Sales Account Manager
Seattle, Washington
Synesso Inc. is an industry leader in the field of espresso machine design and production. We provide our domestic and international customers with handcrafted espresso brewing equipment. This includes: equipment design, responding to industry input, manufacturing, certification, support of our brewing equipment, and distributor network.
Established in 2004, Synesso Inc. is successfully growing, while continuing to maintain and further develop a positive reputation within the coffee industry. We work hard to provide the highest quality products and service, for our customers.
Our goal is two-fold: to create reliable, aesthetically pleasing and user-friendly equipment and, to foster positive, professional work environments where employees are respected, empowered and allowed to grow within their respective roles. Thus, our customers and our employees are equally our #1 priority. By working together we are able to provide the highest level of service, ensuring both customer and employee satisfaction and loyalty.
We believe our company will continue to grow and establish itself as the industry leader for espresso brewing equipment and technology.
The International Sales Account Manager role will primarily focus on maintaining and strengthening partnerships with a portion of our international distributors to achieve sales and revenue goals.
Account Management
• Responsible for a portion of the international sales accounts and distributor partnerships for Synesso. Under guidance of the Global Sales Manager, the Sales Account Manager devises and implements strategies and techniques necessary for achieving the sales targets. This includes mapping potential customers and working with distributors to develop sales and marketing goals per quarter.
• Establishes budget requirements for the deployment of the various sales and marketing strategies to meet forecast and goals. Budgets are presented annually to Global Sales Manager for approval prior to implementation.
• Work with Technical Services to set up trainings with distributors when needed, and provide any other additional support needed to ensure a good working relationship with our distributors.
• Provide thorough and extensive knowledge of Synesso’s equipment and be able to make educated recommendations based on the business’s/customer’s needs.
• Review customer performance on a quarterly basis via quarterly calls to determine if distributors are maintaining their eligibility for their discount status and report back to Global Sales Manager. Solicit feed-back on how we can better support our network and drive sales opportunities.
• Communicate with the Global Sales Manager about new opportunities as they arise and keep aware of any new Distributors that would represent the Synesso brand well.
• Distributor partnership development through continual communication (emails, calls, quarterly connections, face-to-face time and shows/events).
• Assist distributors in getting orders submitted within a timely manner, liaise with customers to confirm order details and answer any questions prior to submitting orders for entry.
• Track and analyze territory/market trends and statistics and submits them to the Global Sales Manager for review monthly. Provide feedback on how our equipment is/is not meeting current specialty coffee needs.
• Ability to travel internationally (4-8 trips a year) and work outside of standard M-F work week hours when necessary.
• Is cognizant of other cultures, accents and customs to continually make sure we are respectful of distributors/markets when communicating and visiting.
• Continually maintain and manage CRM to provide accurate sales projection
• *Other Duties as Assigned
Skills and Qualifications
• Three to five years of experience in each of the following: sales prospecting, networking and B2B sales.
• Ability to remain calm and productive and deal effectively with challenging customer demands
• Strong interpersonal skills, including the ability to communicate effectively and professionally with customers and all levels of the organization
• Degree from 2 to 4 year college
• Strong written and verbal communication skills
• Strong knowledge of coffee industry and product knowledge
• Computer skills (Excel, Word, CRM software)
Salary and Benefits
• Paid holidays, personal time and sick days
• Health Care for employee
• 401k after 6 months (quarterly enrollment)
• Base Salary TBD with additional commission and incentive bonuses
Please send cover letter and resume to sarah@synesso.com
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Posted: November 22nd 2019
Olympia Coffee Roasting Co.
Olympia Coffee Roasting Co.
eCommerce and Marketing Manager
Olympia, Washington
Olympia Coffee is an award-winning, Olympia, Washington based coffee roaster and retailer with a quality of life mission.
The eCommerce Marketing Manager reports directly to the Chief Executive Officer and works in close collaboration with the Wholesale Management and Office Management Teams. The eCommerce-Marketing Manager is responsible for managing the success of olympiacoffee.com, Business to Business and Business to Customer sales and integrity and excitement of the brand.
Key Responsibilities
The ECommerce Manager’s key responsibilities are divided into six categories; Strategic Growth, Website Development & Maintenance, Email Marketing, Graphic Design, Photography- Social Media and Limited IT support.
1. Strategic Growth
Develop, design, and implement Olympia Coffee’s eCommerce growth strategy, which includes the following related tasks
• analyze and identify growth segments in the marketing funnel
• develop, test, and implement optimal strategies for acquiring and converting visitors into new eCommerce and subscription customers in collaboration with key marketing colleagues such as the social media manager and content lead
• manage product launch calendars and related marketing calendars
• manage eCommerce analysis and reporting
• deliver reports and analysis on site performance and key marketing programs in a timely manner
• make actionable recommendations for increasing the business impact of marketing efforts
• analyze and report on-going marketing effectiveness metrics such as Customer Acquisition Cost and Return On Investment for key marketing initiatives
2. Online Store Development & Maintenance
The maintenance and future development of OlympiaCoffee.com is essential to online sales growth and for many, it’s the introduction of our brand. The experience needs to be seamless and best-in-class for both home use and wholesale customers. The ECommerce Manager is responsible for the following website development tasks
• develop and maintain existing website and apps
• manage day-to-day operations and optimization of olympiacoffee.com and related sites/apps
• ensure that sites and apps run without significant bugs/defects and that the user experience is best-in-class
• development of new sites, apps, and integration with other existing digital technologies
• implement, monitor and communicate best practices and identify third-party vendors to complete out-of-house projects
• continually explore and share industry insights, and explore new marketing technologies and trends
• able to implement changes and updates quickly and easily including adding or revising products
3. Email Marketing
Email marketing is vital to driving sales on a weekly basis and meeting annual sales goals. The ECommerce Manager must collaborate with content lead and social media manager for consistent messaging and is responsible for
• design and deliver winning, on-brand email and online marketing campaigns
• develop a campaign schedule that works with an overall marketing strategy
• be flexible and design alternative campaigns if needed
• manage email subscriber list
4. Photography Social Media Marketing
Creating compelling on-brand imagery, which includes
• Maintain social media platforms, manage, and engage with our customers.
• Create and maintain retail store signage.
• Create and maintain beautiful branding of retail locations
• Create and maintain beautiful branding of apparel and other branded goods
• Monitor the use of resources to ensure the success of quarterly and annual goals
photograph new products to be used at OlympiaCoffee.com and for marketing campaigns (email or social media)
• create and/or maintain existing photo archive system
• find and share project ready photos with the team when requested
5. Graphic Design
In-house graphic design including
• work with the team on merchandise items
• help team modify product design templates
• revise artwork details for labels, bags, and boxes
6. IT Support
This is mostly a support role when issues arise.
• help team problem solve and manage computers, network, and internet services at all locations
• find and maintain potential vendor partnerships if needed
Position Requirements
• 5+ years experience in a consumer-facing digital marketing role, preferably in an eCommerce environment
• A data-driven mindset and love for experimentation
• An appreciation and understanding of the role that great creative and content plays in successful marketing outcomes
• Demonstrated impact on performance marketing, eCommerce, or sales role
• Understanding of, or experience working with, other CPG or eCommerce brand(s)
• Strong data analysis skills. Must be excellent at using data to power marketing decision-making
• Experience managing outside agencies and internal people/resources
• Web development- proficient in HTML, CSS, Javascript and code repositories such as Git.
• Design- strong skills in Adobe suite, Figma or related design and photography tools
• Strong digital photography skills. Must be able to compose compelling on-brand imagery.
• Hands-on Technologist- experience using platforms like Shopify, MailChimp or related marketing/eCommerce technologies.
Please submit a resume and cover letter to careers@olympiacoffee.com by December 6th 2019
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Posted: November 22nd 2019
Paramount Coffee Project LA
Paramount Coffee Project LA
Full Time Barista
Los Angeles, California
Our goal is to be very good at what we do and to create an enjoyable atmosphere for both employees and guests. Paramount Staff are knowledgeable, passionate and driven people. We like to test boundaries and continuously grow and better our knowledge, our service approach and our offerings. At PCP you will never be asked to remain static, but instead to push yourself and members of your team to grow. Our focus will always be centered on giving our guests better experiences each time they visit.
Responsibilities
Our barista should be someone who is passionate and engaged about both coffee and exceptional customer service.
The individual should have experience as a barista and be able to work as a vital part of this strong team here at Paramount Coffee Project.
Baristas should have knowledge in espresso extraction, be able to dial in a variety of coffees and hold knowledge of different brewing methods.
The individuals for this position should have a positive attitude, excellent customer service, be able to work efficiently in a fast paced environment and co operate with others as part of a small team.
Qualifications (Knowledge, Skills & Abilities)
• Demonstrated enthusiastic desire to work with coffee
• Ability to function and be efficient within a team
• Capable of executing multiple tasks at once and remaining composed under stress
• Possess an exceptional level of customer service and professionalism
• Maintain an organized and methodical work style
• Ability to retain coffee specific knowledge of our current offerings, while exhibiting confidence and clarity when communicating product information
• Possession of a current ServSafe Food Handler’s card and/or acquire certificate
Paramount Coffee Project LA is an Equal Opportunity Employer. To be considered for employment, please send your cover letter and resume to marichi@pcpfx.com
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Posted: November 21st 2019
Joe Coffee
Joe Coffee Company
General Manager
New York, New York
At Joe Coffee we believe that great coffee and great hospitality equals a great experience. As we continue to grow, we are always on the look out for seasoned cafe managers who have a passion for customer service, quality coffee and a helpful, kind can-do spirit. If you have experience managing a high volume cafe, then please send us your resume.
Responsibilities
• Cultivate an exciting coffee environment and be a leader in the industry
• Represent Joe to your staff and customers
• Maintain operating expense and finance goals for the cafe
• Work with a variety of vendors
• Manage cafe inventory
• Supervise, lead and inspire staff on a daily basis
• Interview and hire employees based on cafe needs
• Work with the store’s coffee and espresso educators in order to educate staff on Joe coffee and products
• Administer employee reviews
• Maintain cafe equipment and schedule for regular maintenance
• Conduct staff meetings on a regular basis
• Attend bi-weekly meetings with other cafe managers and HQ staff
Requirements
• A passion for coffee is a must
• Significant experience managing a cafe (at least 1 year experience)
• Ability to talk intelligently about coffee and make excellent coffee/espresso drinks
• Work well within a team framework — in the cafes, with peer managers and with company leaders
• Ability to multitask in a complex fast-paced environment
• Ability to lead a team and cultivate a positive work environment
• Impeccable attention to detail
• Strong organizational, planning and time management skills
• Solid management and problem solving skills
• Excellent communication skills both verbal and written
• Positive attitude with a “no task is too small” outlook
• Food Handlers/ServSafe licensing/certification
Compensation
• Competitive salary
• Performance based bonuses
• Medical, dental and vision insurance
• All the coffee you can ever want!
Joe Coffee, New York’s specialty coffee roasters and early pioneers of the Third Wave coffee movement, was founded in 2003 by Jonathan Rubinstein and his family in the heart of Manhattan’s West Village. The New York-based collection of beloved and award-winning cafes is best known for brewing the highest quality cup, always served with warm and genuine hospitality. A home away from home for its guests to perk up, gather, work, ponder and relax and designed as places for and of the community since its start as a single coffee shop on Waverly and Gay, Joe has since nestled into some of the best corners of New York City. The company roasts 100% of its own beans in its newly opened Long Island City roastery (November 2019), and is the choice coffee purveyor of many of the country’s most esteemed restaurants and cafes (Lilia, Daily Provisions, Gramercy Tavern, Harlem Coffee and more). In 2017, Joe Coffee announced a strategic alliance and investment from Danny Meyer’s Union Square Hospitality Group’s Enlightened Hospitality Investments that has offered the resources to fuel the brand’s larger mission to expand its multi-channel footprint in New York City and beyond. Joe is steadfastly committed to education, sourcing with integrity, and its deeply rooted desire to build, maintain and strengthen community at every level from producer to customer. With an eye towards accessibility and continued efforts to bring the highest-quality, responsibly-sourced coffee to more and more communities, Joe Coffee once again led the charge in next-wave coffee innovation as the premier Third Wave coffee roaster to enter the Specialty Instant Coffee category in 2018. In 2019, Joe Coffee announced a partnership with menswear designer Todd Snyder, opening The Counter by Joe Coffee at Todd Snyder’s New York Flagship store (July 2019), as well as a national rebrand (unveiled November 2019), reinforcing its core values of curiosity, craft, commitment and community.
Qualified candidates can apply directly on to the Joe Coffee Company careers page.
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Posted: November 20th 2019
Dolce Neve
Dolce Neve, Inc.
Field Service Technician
San Francisco Bay Area, California
Dolce Neve, Inc. is seeking to hire a Specialty Coffee & Espresso Equipment Field Service Technicians for our team in the San Francisco Bay Area!
Join us in the growing Specialty Coffee Industry
For the past 25 years we have been working and growing with the Specialty Coffee Industry throughout the Greater San Francisco Bay Area. We repair and install Coffee & Espresso Equipment, Water Filtration Systems, and are a Wholesale Equipment Provider. Our home office is open throughout the week to service Bay Area commercial and home equipment and to dispatch Our Coffee & Espresso Equipment Service Technicians to retailers, restaurants, offices, and residential customers throughout Northern California.
Qualifications we desire in an Espresso / Coffee Equipment Service Technician
• Specialty Coffee & Espresso Equipment Service Technicians are unique in their class. We spend many months training in the Field, In-House, and at Manufacturer Trainings. We prefer candidates with Specialty Coffee Experience
• Our employees have come from a wide skill-set including Veterans of the US Military, HVAC, Electrical Mechanics, Motorcycle Mechanics, Baristas, and Culinary Arts.
• We are willing to train passionate and mechanically inclined individuals with a curious mind for the Specialty Coffee experience and motivation to grow further in our industry!
We will consider hiring Coffee / Espresso Equipment Service Technicians with the following skills/experience
• Excellent Customer Service Skills
• Food & Beverage Industry Experience
• Strong Electrical / Plumbing Experience
• Strong Troubleshooting and Mechanical Skills
• Good Driving Record
• Smart Phone & Computer Literacy
• Good Time Management
• Ability to Work Independently in the Field and as Part of a Team
• Ability to Perform Well in Stressful Situations with a Sense of Urgency
Dolce Neve Coffee & Espresso Equipment Service Technicians Responsibilities
Coffee & Espresso Equipment Service Technicians are dispatched from their homes to their customers at the beginning of the work day to serve clients all over the San Francisco Bay Area. Technicians work in a region close to their home and in conjunction with our team to support other Service Technicians. Technicians troubleshoot and repair Coffee and Espresso Equipment on-site at our customers’ locations and sometimes in our Petaluma warehouse. They drive a company vehicle stocked with a full-inventory of parts and are dispatched by our office via an iPhone App to customers’ locations. They provide excellent customer service, expert Espresso & Coffee Equipment repairs, Specialty Coffee Product knowledge, and invoice customers in the field by their iPhone apps.
Coffee & Espresso Equipment Service Technician Work Schedule
Normal business hours are 8:30-5pm, Mon-Fri, but our Coffee & Espresso Equipment Service Technicians are often helping customers with emergencies before or after hours and must have a flexible schedule that includes a rotating on-call schedule.This is an hourly position with overtime potential. Most of our Coffee & Espresso Equipment Service Technicians work between 35-50hrs per week. The Specialty Coffee Industry continues to grow and is an exciting industry to be a part of.
Coffee & Espresso Equipment Service Technician Benefits
• Paid Holidays
• Company Paid Medical, Dental, and Vision
• PTO Program
• Company Issued Service Vehicle, iPhone, and Field Service Technician Uniforms
Learn more about Dolce Neve and see us in Action!
Please send cover letter if interest and resume to heather@dolceneve.com
• Important – If you do not have specific industry experience, please explain how your experience and skills will translate to this position as a Specialty Coffee Field Service Technician.
Thank you for your interest in working for Dolce Neve and the exciting Specialty Coffee Industry! We look forward to learning more about you.
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Posted: November 20th 2019
Counter Culture Coffee
Counter Culture Coffee
Regional Manager
Emeryville, California
Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts.
Counter Culture Coffee is
Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.
The Regional Manager is responsible for the overall success of a single Counter Culture Training Center-supported region. This role is focused entirely on leading a team of Sales and Account Managers, Equipment Technicians, and Regional Educators in the pursuit of successful achievement of company goals.
This seat works with the Eastern/Western Divisional Managers to set the sales and retention strategy for the Wholesale Channel, as well with the rest of the Regional Management Team to support the implementation of best-in-class Technical Services and Professional Education. This seat leads regional Sales and Account Managers in pursuit of adding and retaining appropriate, good-fit business.
The key functions of this role are to lead, manage, and hold accountable a team of sales and account managers, regional educators, and equipment technicians. The Regional Manager must have not only an extremely strong business skill set, but also a thorough knowledge of the food and beverage industry. This seat is responsible for achieving revenue, retention, and profitability targets for each region.
Counter Culture managers are smart, resourceful, and reliable, but first and foremost, they genuinely care about people and coffee.
Job Duties
• The primary duty of this seat is to achieve regional revenue, retention, and profitability targets
• Manages actions to ensure that the regions hit quarterly/annual targets for revenue, retention, and profitability
• Participate in creating/refining regional strategy with Division Managers, to reflect the holistic goals of the company
• Collaborate with the regional management team to create and support customers across all channels through best-in-class education and technical support
• Achieve a high level of competency with all company systems and software
• Contribute to regional success by understanding and influencing leading indicators and metrics
• This role is 80% active Sales and Account Management and Regional Development, and 20% personnel management
Requirements
• Must be positive, inspiring, thoughtful, thorough and questions the status quo.
• Proven ability to identify, hire, and develop managers
• At least three (3) years of sales, account management, or related experience in coffee, or a related field.
• At least one (1) year management experience in specialty coffee, or management experience in a related field.
• Proven ability to create and execute a strategy based on company goals and KPI’s.
• A strong desire or proven ability to hire, lead, manage, and hold accountable new and tenured wholesale sales reps/account managers, regional educators, equipment technicians, and any other regional team members.
• A high aptitude for communication, and a strong desire to effectively communicate the mission and values of Counter Culture
• A willingness to be challenged, and an eagerness for professional education and growth.
• Valid driver’s license and a clean driving record.
Physical Activities of Job
• Physical activity – Stooping, kneeling, crouching, reaching, climbing. Standing for sustained periods of time, walking for long distances or from one work site to another. Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).
• Repetitive motion; talking (expressing or exchanging ideas by means of the spoken word. Those activities in which employee must convey detailed or important spoken instructions to other workers accurately, loudly or quickly); hearing (perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound).
• Physical requirements- light work (exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects). Requires ability to function in narrow aisles or passageways.
• Visual acuity – must have close visual acuity to perform activities, preparing and analyzing data and figures, transcribing, viewing a computer, extensive reading, visual inspection involving small parts, machines and equipment, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.
Conditions the worker will be subject to in this position: none.
90-day goals
• Demonstrate proficiency with EOS/CCC Way core tenants and processes
• Lead Focus Day for regional team members to set priorities, identify and resolve issues, and improve communication
• Participate in Quarterly Conversations with each member of the region
• Participate in Quarterly Regional Reviews
• Integrate Weekly regional L10 meeting
Benefits
Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; 401(k) program; paid time off; six company holidays. After six months of employment, eligibility for a regional profit-sharing plan (for regional team members only).
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.
Finalist candidates for employment will be required to pass a reference check process, successfully complete a post-offer/pre-employment criminal background check, and demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).
Please apply here.
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Posted: November 18th 2019
Counter Culture Coffee
Counter Culture Coffee
eCommerce Manager
Durham, North Carolina
Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts.
Counter Culture Coffee is
Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.
The Counter Culture eCommerce Manager is primarily responsible for bringing new, sustainable, and appropriate eCommerce business to the company—including but not limited to the company’s primary B2C website, as well as Amazon and other appropriate third-party sites. They will need to work well with employees on other teams at Counter Culture to coordinate and execute measurably successful promotions, sales initiatives, and programs. The eCommerce Manager will have quarterly and annual eCommerce sales growth goals. Flexible work hours are required for this position. Building an effective and communicative relationship with the National Sales Manager is critical.
Job Duties
• In conjunction with the National Sales Manager, develop, implement and manage our B2C and B2B eCommerce sales channels in alignment with Counter Culture’s growth strategy.
• Manage the eCommerce channel inclusive of site experience, product optimization, payment processing partnerships, fulfillment capabilities, paid media and email marketing.
• Coordinate with all internal/external stakeholders to ensure all online marketing B2B and B2C efforts are managed successfully and provide a positive ROI.
• Coordinate with all internal/external stakeholders to ensure all B2C orders are fulfilled accurately and provide a high degree of customer satisfaction.
• Responsible for Amazon strategy and meeting sales targets based on leveraging platform ecosystem.
• Manage key partner initiatives with a focus on flawless execution of subscription and product programs.
• Manage CRM with the goal of improving business relationships with existing resources and tools.
• Develop a merchandise strategy that amplifies the Brand and supports key product launches. Manage merchandise process that properly tracks inventory and plan for unsold items.
• Conduct competitor analysis, regional analyses, and product/pricing optimization research to inform the National Sales Manager on current trends and make recommendations.
• Continuously monitor competitor activity and review effectiveness of Counter Culture initiatives to ensure the value proposition of the eCommerce channel.
• Research, evaluate, identify, and lead the development of new B2C products, site/product features, and promotional programs to grow market share and increase eCommerce revenue. Ensure smooth implementation and commercialization of all new online features and products.
• Develop and maintain weekly, monthly, quarterly, and annual reporting on eCommerce. Share knowledge and insight gained for regional market analysis with internal/external stakeholders.
• Analyze website statistics to evaluate the success of sales strategies and improve customer experience.
Requirements
• 3+ years digital marketing experience in E-commerce with a proven track record in driving customer acquisition and revenue growth (owned + Amazon)
• Available for full-time employment without the possibility of conflicts created by other jobs or businesses
• A passion for the specialty coffee business and a high level of coffee expertise
• An advanced understanding of and interest in retail eCommerce sales strategies and a general understanding of digital marketing strategies and tactics—including fundamental principles of SEO, Google Analytics, and email marketing
• The ability to manage one’s own time and schedule effectively
• Available to work a flexible schedule to include periodic weekend and off-hours work
• A high aptitude for communication, organization, and task prioritization
• A willingness to be challenged and an eagerness for professional education and growth
• The ability to work efficiently and accomplish tasks effectively
• The willingness to represent Counter Culture to new and existing relationships with the information and materials made available
90-Day Goals
• Development and delivery of a comprehensive strategy for increasing Retail sales and Wholesale web performance, which aligns with the comprehensive Counter Culture Coffee growth strategy
• Satisfactory completion of onsite Counter Culture Coffee orientation
• Effective demonstration of the ability to work without supervision and with other team members
• Effective demonstration of the ability to complete required tasks in a timely and efficient manner
• Effective demonstration of the ability to communicate with the Sales Manager and follow directions
• Completion of at least three Counter Intelligence labs
Benefits
Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; 401(k) program; paid time off; six company holidays.
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.
Finalist candidates for employment will be required to pass a reference check process, successfully complete a post-offer/pre-employment criminal background check, and demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).
Please apply here.
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Posted: November 18th 2019
Counter Culture Coffee
Counter Culture Coffee
Sustainability Manager
Durham, North Carolina
Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts.
Counter Culture Coffee is –
Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.
Job Overview
Counter Culture Coffee’s Sustainability Manager is a senior leadership position and works directly with key functions in the company, specifically with Marketing, Operations and Coffee Sourcing. This person is responsible for managing and measuring our sustainability and integrating it into our business and marketing plans. This position requires good communication, organizational, project management, and analytical skills and is suited for a person with a passion for coffee, people, the environment and business.
Job Duties
• Corporate Sustainability
• Develop or execute strategies to address issues such as energy use, resource conservation, recycling, pollution reduction, waste elimination, transportation, education, and building design.
• Implement organizational process or policy changes.
• Develop sustainable organizational policies or practices.
• Works with other senior leaders to integrate sustainable practices with all facets of the organization.
• Develop methodologies to assess the viability or success of sustainability initiatives.
• Develop procedures to evaluate organizational activities.
• Evaluate and approve proposals for sustainability projects, considering factors such as cost effectiveness, technical feasibility, and integration with other initiatives.
• Analyze data to determine project feasibility.
• Evaluate environmental or sustainability projects.
• Identify educational, training, or other development opportunities for sustainability employees or volunteers.
• Conduct sustainability- or environment-related risk assessments.
• Write and distribute financial or environmental impact reports.
• Prepare financial documents, reports, or budgets.
• Collaborates with peers in coffee and sustainability, NGOs, and other community organizations nationally and internationally to broaden Counter Culture’s knowledge and actions with sustainable practices.
Marketing and Communication
• Project manager for sustainability reporting including our annual Transparency Report.
• Contribution to marketing content including blog posts, educational content and social media posts.
• Generates content through the lens of sustainability for products, services, and our business and often presents this to groups inside and outside of our organization.
Operations and Coffee Sourcing
• Manage sustainable certifications including but not limited to USDA Organic and B Corp.
• Participate in auditing materials, vendors, and resources used in manufacturing to ensure best sustainable practices are in place.
Requirements
• 5+ years of work experience in sustainability.
• 3+ years of experience leading teams and projects.
• Ability to work well in teams as well as autonomously.
• Competence with coffee sourcing, manufacturing, and business.
• A desire to help make our business a vehicle for positive change.
Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.
Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job related category as protected by federal, state or local law.
Finalist candidates for employment will be required to pass a reference check process, successfully complete a post-offer/pre-employment criminal background check, and demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).
Please apply here.
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Posted: November 18th 2019
Saxbys
Saxbys
Equipment Technician
Philadelphia, Pennsylvania
The Equipment Technician will manage the installation, preventative maintenance, and troubleshooting of all brewing equipment in Saxbys cafes as well as with wholesale partners. This is a full-time role based out of the Saxbys roasting facility in South Philadelphia, where a lot of on-the-road travel will be necessary.
Duties and responsibilities
• Perform preventative maintenance and reactive service repairs on coffee brewers and espresso machines
• Provide technical services, including investigating any technical concerns that any Saxbys cafes or wholesale partners experience. This includes, but is not limited to, maintenance on espresso machines, grinders, brewers and any other cafe-related equipment
• Complete new cafe equipment installations including espresso machines, grinders, batch brewers, pitcher rinsers, water filtration and others
• Ensure that the correct tools and spare parts are in stock to perform necessary service
• Work in collaboration with the coffee team to schedule and implement an equipment preventative maintenance program
• Assist in training Operation and Learning teams on proper equipment care
• Work in collaboration with the Coffee Team to continuously improve and update equipment care/maintenance standards
• Work in collaboration with the Coffee Team to dial-in and program equipment to Saxbys standards as needed for retail cafes and wholesale partners
• Communicate regular updates and all changes to HQ team, cafes, and wholesale partners
• Maintain a working knowledge of current trends and SCAA standards
• Additional projects and tasks as needed or assigned by Operations Team
Qualifications
Support, exhibit, and promote Saxbys Mission Statement – Make Life Better – and Core Values in all daily activities.
Our Core Values are
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
• Loyalty + Profitability = Growth
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• 2+ years of experience in Coffee Equipment Service
• Comfortable working with a variety of different coffee equipment brands (BUNN, Nuova Simonelli, Royal, Marco, Fetco)
• A valid driver’s license with a clean driving record
• A natural curiosity to understand how things work
• Availability to work a flexible schedule, including some evenings, weekends, and travel
Physical Requirements
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift, or carry up to 50 lbs.
• Ascend and descend ladders, stairs, ramps
Reports to: VP of Coffee Status: Full-time, Salaried
Please send cover letter and resume to sydneybarch@saxbyscoffee.com .
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Posted: November 18th 2019
Lucky Hills Coffee Company
Lucky Hills Coffee Company
East Coast Sales Director
Orlando, Florida
Lucky Hills Coffee Company is owned by farmers Dr. and Silvana Torres. The Torres founded Lucky Hills Coffee Company so they could offer their Specialty Coffees in the US as a direct trade coffee. By importing and roasting the coffee through Lucky Hills Coffee Company the Torres can guarantee the quality of the coffee from the farm to their US customers. For their customers they have simplified the supply chain by being the importer and roaster. All of our coffees are UTZ/Rainforest Alliance Certified.
Our growing company is searching for a Sales Director who can offer exceptional support to the farmers and team.
We are committed to providing outstanding coffee and customer service to our clients. If you are excited to challenge yourself and grow will find great opportunities with Lucky Hills.
Responsibilities
• Responsible for generating new customer east of the Mississippi River with a focus on Florida
• Sell roasted coffee to specialty cafes, high end restaurants, boutique hotels, and gourmet food shops.
• Be able to articulate the differentiating values of Fazenda Sao Paulo coffees in terms of plant varietal, processing methods, farm environmental and social stewardship, cup quality, direct trade value, green coffee preservation,
• Provide exceptional customer service to existing and future customers
• Make sales presentations
• Record all sales activities on Trello
• Manage customer accounts in terms of orders, payments, promotional materials and technical brewing support
• Building trust with your buyer
• Prospecting
• Assessing the buyers needs
• Solving the buyer’s problem
• Presenting to the buyer
• Deliver or your promise
• Follow up with the customer
• Reporting and communicating (stay in touch and be visible)
Job Requirements
• Have a passion for coffee
• Have enthusiasm for people
• Be Self-motivated and a self-starter
• Be available during normal business hours and occasional weekends or evenings
• Be able to communicate fluently both written and orally in English
• Have 3 years proven sales experience
• Experience in Specialty coffee preferred
• Have experience with sales communication programs such as Trello
• Ability to connect prospect needs with a solution set that is tailored to meet those needs
• Ability to collaborate with prospects and persuade them to achieve positive results
• Strong ability to successfully negotiate and close deals
• Excellent product and market knowledge
• Excellent ability to minimize a prospect’s perception of risk
• Ability to sell against profit/loss statements
• Ability to think creatively and problem solve
• Ability to sell to multiple stakeholders
Please send cover letter and resume to sales@luckyhillscoffee.com
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Posted: November 18th 2019
Intelligentsia
Intelligentsia
Customer Experience Manager
Chicago, Illinois
We deliver the world’s best coffee. Farmers, employees and customers are collaborators in our effort to create a memorable and enriching coffee experience. We are not afraid to ask questions, to try new things, and to admit that we are constantly learning. We strive for innovation and improvement. We know that extraordinary coffee is not the result of chance, but the product of hard work, skill, curiosity, and an unyielding commitment to quality. We work each day to change the way the world understands and experiences coffee, elevating a daily ritual into a culinary experience. We celebrate coffee’s agricultural origins and the dedicated professionals who devote their lives to coffee. We embrace our responsibility to create positive change in the world. We use extraordinary coffee as our tool. We challenge traditional beliefs to create economic opportunity. We are stewards of the earth and advocates for our values of diversity, inclusion and equality.
Duties & Responsibilities
• Manage all aspect of the customer order cycle: customer setup, assistance with placing orders, and ensuring order fulfillment, exchanges, returns, credits, invoices, and delivery confirmation.
• Own and maintain level of service by engaging with customer concerns, investigating cause, selecting and explaining best solutions, expediting adjustments, and following up to guarantee resolution.
• Answer incoming emails, calls, and inquiries promptly and professionally.
• Act as a trusted adviser, thought leader, and subject matter expert to customers and partners, both internally and externally.
• Proactively communicate with external customers to inform and provide relevant information regarding business, including featured promotions and merchandising support.
• Act as a liaison between internal teams to ensure customer needs are being met; coordinate between Finance, IT, Training, CPG/Grocery, Retail, Procurement, Production, Shipping, Wholesale, and eCommerce.
• Collaborate with Account Managers to evaluate key business trends for assigned accounts and monitor base and new account business performance.
• Utilize Customer Relationship Management (CRM) software as required.
• Support execution of strategic initiatives to expand brand reach and increase overall engagement with new and existing customers.
• Other duties as assigned.
Job Requirements Education and/or Experience
• 1-2 years professional experience required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.
• Motivated by fast-paced, rapidly changing environment.
• Comfortable working independently as well as influencing cross-functional teams.
• Proficiency with Microsoft PowerPoint, Excel, and Word.
• Driven by a desire to educate, inform, and help others.
• Able to creatively solve problems.
• Filled with an empathy for customers as well as a passion for revenue and growth.
• Able to multitask, with a strong attention to detail.
• Able to thrive in a team setting.
• Excellent verbal, written, and interpersonal communication skills
Please apply here.
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Posted: November 18th 2019
Ferris Coffee
Ferris Coffee
Head Brewer – Ferris Cold Brew Coffee
Grand Rapids, Michigan
Ferris’ Head Brewer oversees the production of all Ferris Cold Brew Coffee and non-coffee beverages. This employee works closely with the Coffee Operations Team to taste, test, develop, and brew multiple beverage lines for Ferris and its customers. The ideal candidate has previous food manufacturing experience and familiarity with commercial brewing systems. The Head Brewer plays a crucial role in entire Cold Brew operation, and performs the scheduling, production, and development of Ferris Cold Brew, which is currently available in nitrogen-infused kegs and cans across the region.
Ferris is seeking a motivated individual who is eager to lead and willing to serve. The ideal candidate is team-focused, values-driven, and passionate about great products and the people behind them. The Cold Brew product category is new and exciting for Ferris, and offers immense potential for growth, development, and innovation.
Key Duties and Responsibilities
• Oversees and performs all activities relating to Ferris Cold Brew Coffee production, including scheduling, ordering, brewing, canning, kegging, palletizing, and transporting, among other activities as needed.
• Manages and maintains appropriate inventory of Cold Brew materials and components, ingredients and finished goods.
• Assists Coffee Team and Quality Team with QA and QC duties, evaluation, and documentation.
• Assists Director of Coffee with Category Research & Development.
• Communicates with Sales, Procurement, Marketing and Account Management teams to forecast orders, consumer trends, inventory, and production schedules.
• Ensures Ferris Cold Brew quality standards are met without exception.
• Cleans and sanitizes all equipment in accordance with best practices and Quality standards.
• Participates in weekly Coffee Team cuppings and other team sensory activities.
• Ensures all paperwork is filled out accurately and in a timely manner.
• Represents company and product category to general public and key accounts as assigned.
• Maintains a clean and safe work area according to food safety and OSHA standards.
• Performs other duties, including coffee production activities, as assigned.
Key Qualifications
• High School diploma or GED.
• Prior experience in the coffee, beer, or RTD beverage industries, preferred.
• Interest in/passion for the coffee industry, including the people, products, and places involved.
• Demonstrated ability to self-direct and self-motivate.
• Exceptional time management skills.
• Valid forklift operator’s license, preferred.
• Bilingual English/Spanish speaking ability, preferred.
• Demonstrated team-mentality and ability to excel while working with cross-functional teams.
• A cultural competency (mindset) that values equity, diversity, and inclusion.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand for extended periods of time and stoop or crouch on occasion. The employee is regularly required to use hands to finger, grasp, handle, or feel, and reach with hands and arms. The position requires sitting, walking, and lifting up to 50 pounds frequently and up to 100 pounds on occasion. The position requires sensory acuity to taste and smell and make adjustments to product based on sensory perception. The position requires close visual acuity to perform tasks including but not limited to work with a screen or paper documentation, as well as visual acuity to operate machinery regularly and motor vehicles on occasion. The majority of the work is performed in a production facility with occasional prolonged exposure to sounds and smells outside of what is typical.
Direct reports
• None
Benefits & Compensation
• Hourly Rate Range: $14.00 to $18.00/hr
Ferris believes the health and well-being of our employees and their loved ones is critical to their success in the workplace. As a result, Ferris offers a generous benefits program which currently includes
• Health and medical plan with company contribution to the premium
• Company-funded short-term counseling for employees and their households.
• Dental and vision plan
• 401k with 50% company match up to the first 15% of income
• $2,000 company-funded HSA paid quarterly for qualifying employees
• Long-term and short-term disability
• Paid Time Off
• Discretionary bonus program
• Discounted gym membership to all Greater Grand Rapids Area YMCA’s and a great company culture that values a healthy integration of personal and professional life.
EEO Statement
Ferris Coffee & Nut Co. is an Equal Opportunity Employer. We believe in providing employees with a work environment free of discrimination and harassment, and we are committed to equal employment opportunities for all. At Ferris Coffee & Nut Co., our objective is always to provide quality products, services and experiences. We fully recognize that building a diverse team continuously drives that objective forward. Employment decisions are made based on business need, job requirements and individual qualifications, without regard to race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Full-time Hourly (non-exempt)
Please send cover letter and resume to davidvt@ferriscoffee.com
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Posted: November 18th 2019
Bellwether Coffee
Bellwether Coffee
Electronics Service Tech + Coffee
Long Island, New York and Houston, Texas
About us
Headquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth tech company working hard—alongside other game-changers—to positively transform the coffee industry, making it more accessible and sustainable for our planet and our communities. We’re a diverse team of coffee industry veterans, entrepreneurs, engineers, technicians, human-centered designers, and people-focused rule-breakers who have a passion for making the “impossible” a reality.
What we do
Our revolutionary electric, ventless, zero-emissions commercial coffee roaster uses clean technology and does not require gas lines or expensive ventilation. It’s the most consistent and controllable roaster available, the lowest carbon footprint commercial roaster ever made, and was designed by coffee people who want a better future for coffee roasting. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles (or create their own), and share fresh, delicious coffee just the way their customers like it.
About you
You are a crucial member of the team. You are a naturally empathetic and integrity-driven person. You enjoy solving problems for others. You are a critical thinker, you love sharing your thoughts and ideas and progress with the team. You have a sense of urgency with everything you do without compromising quality and detail.
Overview of the position
As an Electronics Service Technician, you’ll become part of an elite team of technicians who service Bellwether Roasters across the nation. In this position, you’ll visit customer sites from Anchorage, Alaska, to Miami, Florida, and everywhere in between. In other words, you’ll spend your week flying from one service location to another, working from the road, airports and in-flight.
This role requires a great deal of understanding of electronics and electrical systems, both practical and theoretical. Since we’re building the first-ever zero-emissions roaster, we recognize that everyone who joins our team will add their unique skill-set to our team while learning about the software and hardware that make great coffee.
Key responsibilities
Troubleshooting, assembling, disassembling, and repairing large commercial coffee roasters in order to upgrade hardware and software components
Receiving the roaster at the customer location and performing installation according to the procedures outlined in collaboration with the R&D (Research & Development) and engineering teams
Performing preventative maintenance on the Roaster for maximum quality assurance
Working with our SaaS (Software as a Service) team to report software issues and/or requests on behalf of our customers
Understanding or being willing to learn the basics of coffee roasting and preparation
Working directly with engineers on assembly, troubleshooting, and quality metrics to ensure a top of the line product
Maintaining and tracking your own parts inventory, and reporting on a monthly basis
Training customers on the general operations of the Roaster once installed ensuring they are comfortable with their new equipment before leaving the location
Effectively and efficiently utilizing online, digital tools for receiving service calls, tracking service appointments and reporting out the details of those calls and visits
Collaborating with consultants on the design and execution of the program
Following company procedures for processing work tickets/warranty claims/ordering parts required to complete repairs
Making your own travel plans (including airfare, hotel, rental car, mapping, and scheduling) and keeping track of all work-related travel expenses. Filing routine expense reports
Performing other duties as assigned by the supervisor
Qualifications
• An exhaustive understanding of electronics (electronics and electrical AC/DC theory) and practical, hands-on experience with electrical AC/DC systems
• You’re available 24/7 to join an on-call rotation, covering nights and weekends, to handle emergency service requests, and are available to fly on short notice 7 days a week
• You’re a fearless tinkerer and troubleshooter. You’re great with tools, have a solid understanding of basic machinery, motors, WiFi, and you like to build things
• You have a proven track record of working independently with little supervision in a technical role. Examples include service technicians from the following industries: I.T., WiFi (modems/routers), automotive, solar, cable TV, electronics, burglar alarms/CCTV/video security, etc.
• 5+ years of experience working in a service field as a technician diagnosing and repairing machinery and/or commercial products
• Expert-level proficiency with basic hand tools, including soldering irons, hand drills, Dremel tools, and multimeters
• Creative, in-the-moment problem solving
• Good dexterity, attention to detail and quality as well as excellent work discipline
• Physically fit and flexible- able to squat and bend for long periods of time, hold your arms out, lay on the ground in order to reach inside the machine, able to carry equipment and lift 50 pounds
• Familiar with Microsoft Office and cloud-based equivalents (e.g. Google Docs)
• Strong customer service, interpersonal, and communication skills
• Must own a reliable vehicle that can be used to make service calls, as needed. We reimburse mileage, of course
• Must have a clean driving record and a current driver’s license
• Must be authorized to work in the U.S. without sponsorship
Preference will be given to folks with
• Experience in a technical field or an R&D lab environment
• A degree in engineering, Electrical, Aerospace or Mechanical Engineering
• Experience with a company that’s at an early, but well funded, stage of development. We work hard to meet challenging deadlines
• Experience in the Coast Guard, Navy, Air Force, Army, Marine Corps, or Reserves
• Humility and adaptability: We’re a small but mighty team made up of many different races, genders, and backgrounds. We lead using gender-neutral pronouns, Radical Candor ™ , and the teachings of Brené Brown. Please become familiar with these before your first interview
• A demonstrated history of being a coffee lover
EEO Statement
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law. Thanks kindly.
Recruiting Agencies – We are not accepting resumes from outside sources or from recruiting agencies at this time.
Bellwether Coffee is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.
Note* Candidates who meet the above requirements will be asked to take an online predictive analytics survey. Those whose results match what our hiring team is seeking will be contacted within five business days of completion of the survey. Thanks kindly.
How to apply
Please Upload your resume and cover letter to our Careers page being sure to include a link to your Linkedin profile on your resume. Also, if you’re currently living outside these areas please include details of your relocation plans in your cover letter.
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Posted: November 18th 2019
Sightglass Coffee Roasters
Sightglass Coffee
Job Fair
Los Angeles, California
Sightglass Los Angeles Job Fair + Onsite Interviews
** NOVEMBER 21ST, 22ND, 23RD 8 AM- 5 PM** (953 N. Sycamore, Suite 101, Los Angeles)
Sightglass Coffee, the San Francisco company, is opening a 150 seat counter service style restaurant and roastery in the Sycamore Media District. The 11,000-square-foot space will be the company’s first location outside the Bay Area and anticipated to open in December. The coffee brand, started by brothers Jerad and Justin Morrison, has four locations in San Francisco and supplies retailers and restaurants including Chez Panisse and Whole Foods. While the other Sightglass locations serve snacks and pastries made off-site, the Los Angeles cafe will have a full service kitchen and bakery serving breakfast, lunch and dinner daily from 7AM to 10 PM.
All attendees will receive immediate consideration for the positions listed on our website with “Los Angeles” listed next to it. Before the event, please review our current openings and complete our application by visiting our website.
What to bring
• Your Resume & References
We suggest bringing multiple copies so that you can hand them out as needed. Please fill out our online application ahead of time by visiting our website under “Careers” if you haven’t already.
• Your ID and Identifying documents
Please come prepared with your ID and any other qualifying documents.
• Your-A-Game
Treat our job fair as your job interview. Look your best and come prepared to show us why you should be the newest member of the Sightglass family!
We hope to see you there! If you run into any issues or have any questions, please reach out to pops@sightglasscoffee.com .
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Posted: November 13th 2019
Butcher and Bee
Butcher and Bee
Coffee Program Manager
Charleston, South Carolina
Butcher and Bee is looking for a new Coffee Program Manager! Started in 2011, Butcher and Bee is a growing company operating restaurants and cafes based out of Charleston, SC. Our mission is to serve honest-to-goodness food and beverages made with quality ingredients usually reserved for fine dining, without any fuss or pretense. The company is rooted in its commitment to the community and the environment, sourcing responsibly and directly from producers and serving the finest and freshest local, seasonally available items. We are a highly principled and ethical organization and look to surround ourselves with the same.
We are hiring a new Coffee Program Manager to oversee and develop our growing collection of locations and baristas. We currently operate two full service restaurants, two cafes, and a new counter service restaurant all serving a range of coffee and espresso drinks. The restaurants are located in Charleston, SC and Nashville, TN, and while the position is based in Charleston, it does require (or allow, depending on your perspective) trips to Nashville several times a year.
The Coffee Program Manager is responsible for all people, equipment, and products related to the program company wide. Recruitment, screening, hiring, training, managing, and staff development are the primary responsibilities. Additional responsibilities will be development of seasonal specialty coffee drinks and smoothies, assisting in equipment and layout specifications for new locations, machine maintenance, responding to PR inquiries, and representing the company at industry events and competitions. Further, this position will be responsible for tracking weekly inventory and calculating costs, both theoretical and actual, for the coffee program.
Although the job responsibilities will require some travel, the position will be based out of Charleston and the candidate will be expected to work three to four shifts as either Manager On Duty or barista per week at our Charleston locations, and to help on the bev line during busy shifts and times of the year as needed.
Pay & benefits package will total $40-42k annually. I Interested candidates should send a cover letter and resume to Michael Shemtov at mshemtov@butcherandbee.com
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Posted: November 13th 2019
Stumptown Coffee Roasters
Stumptown Coffee Roasters
Barista – Pacific Cafe
Brooklyn, New York
Hi, we’re Stumptown. We’re a coffee company, and we source, roast, taste, package, sell, deliver, brew, and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving, but uncompromising in our commitment to quality. We work hard, collaborate constantly, and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity, and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people, and getting things done, this just might be the place for you.
Many hands play an important role in Stumptown’s commitment to high-quality coffee. Barista’s are entrusted with fulfilling the role of being the final step in ensuring the quality of our coffee is actualized, from bean to cup. Stumptown Barista’s contribute to the success of their café by providing exceptional hospitality, quality beverages and products, and maintaining a comfortable environment. Barista’s are expected to constantly expand on their coffee knowledge, continue to develop their passion for the craft and model Stumptown values of constant growth, best in class hospitality and quality in all things.
Essential Functions
• Prepare espresso beverages for customers, meeting Stumptown’s quality standards.
• Deliver an exceptional customer experience; Proactively engage with customers to understand and
meet their needs – go the extra mile to make their day with a perfect cup of coffee.
• Develop a thorough understanding of our coffees, teas, foods, merchandise and promotions to drive
sales, service and have knowledgeable conversations with customers.
• Maintain a clean and organized environment to customers and coworkers in all areas of the store.
• Demonstrate willingness and openness to change and share your ideas on how to make your store
even better.
• Taste coffee, tea and specialty beverages regularly to maintain familiarity with product and quality
standards.
• Accurately process transactions in the POS system and reconcile till.
• Practice self-reflection and ask for feedback on performance; know and hone your personal strengths
and opportunities for improvement.
• Responsible for day-to-day activities that embrace sustainability and reduce the impact at your facility
should be followed. Follow SOP’s for minimizing waste, conserving energy and limiting water usage
and share ideas on how to improve processes whenever possible.
• Other duties as assigned.
Supervisory responsibilities
• None
Qualifications
• Demonstrated passion and enthusiasm for coffee as well as a desire to educate others about our coffee.
• Ability to deliver exceptional hospitality in a personal and professional manner
• Strong attention to detail and healthy respect for cleanliness and sanitation
• Health department license or certification as required by state or local requirement.
• Great communication skills both with employees and customers
• Open to feedback and constantly striving to improve
• Ability to multi-task with ease
• Early AMs, nights, weekends and extreme reliability required
Physical Demands
• Stand and walk—must be able to stand for shifts and move about the café
• Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
• Taste/Smell – ability to detect and perceive smell of coffee
• Talk/hear – frequently communicates with customers
• Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally
Work environment
• Work is performed at the café
• Interfacing with the public
• The work environment can be noisy
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law.
Please send cover letter and resume to jobs@stumptowncoffee.com
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Posted: November 13th 2019
Progeny Coffee
Progeny Coffee
Production Associate
Berkeley, California
It all started with a Little girl who grew up struggling on a Colombian coffee farm.
Progeny was born out of necessity to reinvent a broken coffee chain where the hardest workers are the ones suffering the most. We improve the farmers’ livelihood by giving free education and giving back the extra income generated by eliminating unnecessary middle-men. We thrive on opening up a window to the source and bridging the gap between the consumer and the farmer while bringing the best coffee experience to our consumers.
By joining our team, you will join an atmosphere of a small but highly motivated and passionate group of people that are having a significant impact on the industry here and at the source. To do so, we function like a startup, hosting multiple brainstorming sessions where everyone has a voice and wears multiple hats, thus go beyond our job descriptions to make things happen. We’ve taken on some of the most significant challenges there is to take in our industry, and we do it in a positive and problem-solving mindset.
So bring all of yourself, show us your passion, and contribute to making a dent in the coffee industry!
Core Responsibilities
It takes a lot of hard work for our Farmers to pass our +85 score standards. Some even spent months just improving their growing methods and implementing new processes to turn their farm around into an Excellence Specialty Coffee farm.
At Progeny, you’re the guardian of their hard work. The last link to making sure not one bean gets wasted, and that our customers get the best experience possible.
• Ensure that every bag of coffee is packing up to our standards
• Have a clear knowledge of all packing materials and equipment
• Assist on weekly Quality Control cuppings
• Hands-on order fulfillment
• Assist on weekly deliveries and shipping online orders
• Manage and ensure tracking of inventory levels of both green coffee, roasted coffee, labels, boxes, etc.. in Cropster or similar program
• Keep the facility organized in a clean and professional manner.
• Follow all safety, quality and sanitation policies and procedures
Mindset & Abilities
“‘What if’ provoke the status quo, received ideas, the mind, physics, chemistry, ‘What if’ break the rules and crosses boundaries, and make failure becomes an important part of progress.” — John Trabelsi, Co-founder @ Progeny Coffee
We all learn and grow from them. So push the limits, go beyond the boundaries! We can’t wait to see how you’re going to Fail & Learn (F&L).
• +1y of production experience.
• Can safely move around 75kg bags of coffees around unassisted.
• Excellent communication skills.
• A strong leader and a positive mindset.
• Excited to experiment with purpose, and share learnings with the rest of the team.
• Accept feedback with a self-developing mindset (hey, no-one’s perfect.).
• Love to work as a team (there is no “I”).
A Plus If…
• You understand and have experience with the Design Thinking process
• Already traveled to the source (otherwise you’ll have plenty of occasions)
• Speak Spanish
Please apply here
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Posted: November 12th 2019
Bellwether Coffee
Bellwether Coffee
Product Manager, Distributed Roasting
Berkeley, California
About us
Headquartered in Berkeley, CA, Bellwether Coffee is a venture-backed, high-growth tech company working hard—alongside other game-changers—to positively transform the coffee industry, making it more accessible and sustainable for our planet and our communities. We’re a diverse team of coffee industry veterans, entrepreneurs, engineers, technicians, human-centered designers, and people-focused rule-breakers who have a passion for making the “impossible” a reality.
What we do
Our revolutionary electric, ventless, zero-emissions commercial coffee roaster uses clean technology and does not require gas lines or expensive ventilation. It’s the most consistent and controllable roaster available, the lowest carbon footprint commercial roaster ever made, and was designed by coffee people who want a better future for coffee roasting. Our roasting platform allows Bellwether customers to easily and responsibly source green coffee from incredible coffee farms around the world, expertly roast using artisan-crafted roast profiles (or create their own), and share fresh, delicious coffee just the way their customers like it.
About you
You are a crucial member of the team. You’re an integrity-driven person who enjoys solving problems, rapidly adapts to change, and thoughtfully shares your progress and ideas with the team. You have a sense of urgency with everything you do without compromising quality and detail. You’re naturally empathetic and deeply committed to the equitable treatment of all people everywhere.
Overview
The internet-connected Bellwether Roaster gives its customers a passport to the world of coffee. Through this ground-breaking, innovative hardware technology, coffee retailers — from small cafes to grocery chains — can produce any participating brand’s coffee. Our roaster has the ability to precisely replicate expertly crafted roast profiles. Think about it as the 3D printer of craft coffee. And we’re looking for the person who will own the software product that makes it all work.
You’ll collaborate with grocers and cafes across the country to help them reimagine their coffee isles as a new revenue stream, learn from them, and then launch the product onto the $40 billion US coffee industry. We’re looking to launch an MVP in the near future, with an improved product to follow in short succession. Crack squadron of software engineers? Check. Executive support of your goals? Check. Freedom to follow your best path to success? Check. What we need is a scrappy, adventurous expert with experience guiding early-stage online software products to success. Applicants who are equal parts architect, test pilot and orchestra conductor are invited to apply!
In this role you’ll work from our brand new Berkeley, CA, headquarters, reporting to our Chief Coffee Officer. The work is highly collaborative; partner with Sales, Customer Experience, Software, R&D, Marketing and other members of the Coffee team. The right person for this role will have experience developing products with a software component since they’ll guide UI/UX by working alongside our software designers and engineers.
Qualifications
• You’ve worked in e-commerce, grocery, or a B2B SaaS environment
• You’re able to engage in quantitative analysis of data, derive narratives and business insight, and communicate your findings
• You are capable of holding responsibility for an entire product’s P&L
• You relish autonomy and the freedom to shape an early-stage, online product
• You have the ability to recognize when to pivot your product and how
• You’re interested in the history and development of our product line and why our first-of-its-kind electric, ventless, IoT product is taking the industry by storm
• Must be willing to spend +/-20% of one’s time on the road
Preference will be given to
• Those with experience working with software developers
• Those with coffee, grocery or CPG experience
• Those with SaaS or e-commerce experience
• Those with experience with analytical software such as SQL, Chartio, Marketo & Mode
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law.
Recruiting Agencies. No additional agencies are being considered at this time. Please check in with us again in March of 2020.
Please apply here so we can keep track of all applicants in one location. Thanks!
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Posted: November 12th 2019
Ritual Coffee Roasters
Ritual Coffee Roasters
Catering & Events Manager
San Francisco, California
We are looking for a flexible, motivated person who enjoys new challenges, and loves both coffee and people to run our Catering & Events department. The Catering & Events Manager is expected to do both the administrative tasks such as event sales, communication and organization, as well as hands-on execution of events such as coffee service at festivals, corporate events, and parties.
The mission of Ritual’s Catering & Events department is to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.
The Catering & Events Manager reports to the Retail Operations Manager and relies on the retail cafe staffs and a list of Ritual-trained contract baristas to execute events.
Primary Responsibilities
• Lead the Catering team in providing a great experience for clients and guests at events
• Provide clients with a high level of professionalism, communication and project management in the planning of coffee service at events
• Continually raise the bar on quality, presentation, and professionalism in order to compete in an increasingly crowded market
• Manage the Catering Department so expertly that stability is maintained despite the unpredictable nature of events and the seasonal fluctuations in business
• Ensure that the Catering Department is profitable and contributes to the sustainability of Ritual
Qualifications
• Excellent written and oral communication skills
• Creative problem solving
• Passion for excellent customer service
• Must be able to regularly lift up to 70 lbs
• Minimum 1 year experience in a project management, event planning or related role
• Minimum 1 year experience in a high quality cafe
• Proficiency with Google Drive, spreadsheets, and general comfort with the use of technology
• Availability: must be able to have a flexible schedule, depending on events
• Valid driver’s license and clean driving record
Compensation + Benefits
Ritual Coffee strongly believes in investing in our people and our culture. This is a salaried position, with eligibility for bonuses based on the department’s performance. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid sick days, holidays (paid at time and a half), as well as paid time off, and a matching 401k plan at one year.
Hours + Location
This is a full time position based out of San Francisco. The hours fluctuate greatly depending on the season and the demand for events. Some weeks only require administrative time (minimum 15 hours per week), while some weeks with events could be 50+ hours of event preparation and execution.
Ritual is Changing the Way People Know Coffee
In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and crazy revolution that would ultimately help launch the new coffee movement.
We buy 90+% of our beans direct from our producer partners, setting the highest standard
in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.
Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has 6 cafes in San Francisco and Napa.
To Apply
If you thrive on having no two days be the same, please apply!
Send your resume and a cover letter explaining why you’d be a great Catering & Events Manager totalya@ritualroasters.com .
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Posted:November 11th 2019
Linea Caffe
Linea Caffe
General Manager – Retail
San Francisco, California
Looking for a new cafe to call home? Linea Caffe is an award-winning coffee roaster located in the heart of San Francisco. We are known for our sweet, balanced and approachable coffees. We are closely aligned with many of our farmers and we are proud of the sustainable work they do in preserving our earth for generations to come
Position Summary
• Passionate about all things coffee and excited to be working at Linea
• Manage and motivate staff through coaching, performance reviews, help identify goals and help your staff achieve them, training and hiring and firing
• Work closely with employees to make sure they have the skills, customer service and tools to be successful in their position
• Attend and host regular staff cuppings and education
• Build a well-developed and high performing team that works collaboratively and efficiently
• Ensure a clean and welcoming café that reflects a favorable image in our community as a local, hand crafted café and roastery.
• Help minimize waste through accurate ordering and controls costs by working efficiently
• Maintain both the café’s and corresponding equipment and coordinate routine maintenance, or repairs through our equipment partners
• Bring a positive outlook into the café while being approachable, optimistic, kind and inspirational
• Maintain all existing tools and SOP’s and create new systems as needed for staff to be successful
• Must have the skill and ability to work all positions in the café with and be available for coverage as needed
• Educate and ensure that the staff is up to date on all of Linea’s standards for quality and that every drink and products sold meets Linea’s standards
• Create bi-monthly schedules for staff, adjust hours and shifts a needed.
• Possess a strong work ethic and natural drive to grow and learn and looks for ways to improve
• Strong leadership skills and confident decision making
• Detail oriented with outstanding organizational skills
• Natural multitasker with an attention to detail
• Manage vendor relationships to ensure all products are always in stock and communicate any outages or issues with team and management
Linea aligns with the following Values
• Excellence
• Exemplary service
• Exemplary taste
• Kindness
• Teamwork
• Compassion
• Hard work
• Beautiful things, cleanliness design aesthetics
• Joy
• Love
• Passion
• Integrity
• Knowledge
• Preserving the environment Composting & Recycling
• Humility Diversity
Physical demands and work environment
This job operates in a retail business environment. You will be using standard office equipment such as computers and phones. This job requires standing, walking, bending, kneeling, crouching and sitting throughout a day.
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice.
Benefits
• Competitive pay scale based on experience
• Paid time off – 2 weeks
• Benefits, medical, dental & vision
• Mileage reimbursement for company related errands
We wish we could list every aspect of your job, however that is impossible. This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities and may change at any time.
If you’re Interested in working with us, please send your resume and cover letter to jobs@lineacaffe.com
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Posted: November 7th 2019
Louis Dreyfus Company / Zephyr Green Coffee LLC
Louis Dreyfus Company / Zephyr Green Coffee LLC
Quality Control Coordinator
Wilton, Connecticut
Overall Purpose and Objective of Position
This position is responsible for ensuring the efficient management of our green coffee quality control process and communicating effectively with suppliers, customers and co-workers for the Coffee Platform of an International Commodity trading firm.
Primary Responsibilities/Essential Functions
• The Quality Control Coordinator is a key member of the green coffee trading desk, responsible for defining and ensuring compliance to all quality policies
• Responsible for quality control which involves managing the sample room functions. Performs sensory and physical quality analysis of Green Coffee purchases.
• Determines QC results and proactively communicates back to origin via email, text or phone. Develops relationships and quality understanding with both suppliers and customers.
• Participates in the decision making process on purchases for inventory, new offers etc.
• Monitors timely receipt of pre-shipment samples to insure shipment of coffee from origin to client is not delayed.
• Forwards samples as offers or against contracts and follows up to obtain approvals from clients. Regularly sweeps position for open sales and unexecuted contracts.
• Works with origin traders, marketers and customers to establish coffee type samples as needed to support new business opportunities.
Additional Responsibilities
• Coordinates trade shows and client visits, volunteers with industry groups such as SCA, Roaster Guild, CQI, etc.
• Monitors developments within industry, including new competitors, customers and other trends.
• Assists with the development of offer lists, and preparation of quality reports.
• Educate and train other team members on customer quality requirements
Company Conformance Statements
In the performance of their respective tasks and duties, all employees are expected to conform to the following
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with co-workers, Company business associates and the general public.
• Work together in a cooperative spirit to serve the best interests of the Company.
• Operate in a fully responsible manner and comply with the law and Company policy.
Education/Professional Certifications/Licenses
The following is the basic qualification
• Minimum High School Diploma
Experience
The following are the basic qualifications
• 2 – 5 years knowledge of coffee in a retail or laboratory environment
• Experience with roasting and cupping of green coffee
• Experience with sensory testing of coffee or food products
• Solid understanding of Green Coffee characteristics, including quality, origins and preparations
The following are the basic qualifications
• Strong verbal and written communication skills
• Ability to analyze problems and negotiate solutions
• Ability to prioritize multiple tasks and meet strict daily deadlines independently
• Detail oriented
• Proficiency with word processing, spreadsheet and accounting software (e.g., Word, Excel, CATS)
The following is the preferred qualifications
• Coffee Quality certification (Q Grader) from CQI, etc.
The following are the preferred qualifications
• Knowledge of coffee import/export documentation and procedures and U.S. Customs procedures
• Familiarity with GCA and EEC Coffee contract terms and conditions
• Ability to speak read and write in Spanish
Equipment Used
• Typical office equipment – PC, telephone, fax machine
• Green Coffee lab equipment including a sample roaster, coffee grinder, hot water urns, moisture meters, scales, grading sieves, cupping equipment, etc.
Working Conditions
• Typical climate-controlled office environment.
• Extensions of regular working hours are occasionally necessary to complete time-sensitive projects (especially during month-end and year-end closes), attend training, meet with customers, etc.
• Spends prolonged periods of time standing and moving around the lab roasting and evaluating green coffee samples
• Domestic travel and international travel may be required
Employee Supervision
• Supervises no other employees
Decision Making/Accountability
Ensures compliance with purchase and sale contract quality specifications. Failure to do so can result in canceled contracts. Makes recommendations in order to improve efficiency of coffee deliveries and to limit Company exposure (i.e. quality claims, etc.). Develops processes to help improve our customer service and grow our sales volume.
Please send cover letter and resume to wanetta.wilcher@ldc.com
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Posted: November 6th 2019
Equator Coffees
Equator Coffees
Specialty Coffee Sales Representative
Southern California
Overall Function
Reporting to the Director of Wholesale, the Specialty Coffee Sales Representative develops, manages and coordinates new business, building strong training and support relationships, while ensuring alignment with Equator’s broader business goals. Equator’s customer base is diverse including, but not limited to white tablecloth restaurants, cafes, hotels, bakeries, specialty grocery, foodservice operators, college and universities.
Essential Responsibilities & Expectations
• Target and secure business to aid team in achieving sales and profit targets. The expectation is to put on a minimum of 3– 5 new customers per month, min order of 40 plus pounds a week per customer.
• Research local markets including new restaurant/café openings, new foodservice/office building openings, competitors and coffee industry events.
• Make sales calls on prospective accounts to present Equator’s wholesale coffee & tea program and secure new business. The expectation is to prospect and generate up to 10 viable leads per week. A viable lead will bill 40 plus pounds per week.
• Follow up on leads and demonstrations with written proposals and phone calls. Prepare account proposals in conjunction with Wholesale Sales Manager. Follow up on all proposals.
• Manage new business, providing customer support, ensuring quality and training needs are met by utilizing account management, training and roasting team.
• Work with the account management and training team to manage new business relationships by updating and utilizing Hi-Rise customer relationship manager (CRM) program. Maintain account files including information on equipment, ordering patterns, contact person(s) info, notes, pricing, profitability objectives and loading pictures of installed equipment.
• Provide support to new and existing customer base as needed, through training and other activities such as consultation. This may include participating in events after business hours.
• Provide support and work with roasting and customer service team members to ensure efficient fulfillment of orders. Ensure on-going communication about account activity.
• Maintain selling tools (e.g., sales specification sheets, product samples), ordering tools, training tools, carry a small amount of equipment parts for small repairs and product information sheets.
• Attend and participate via phone in the bi-monthly Monday morning sales meeting. This time is set aside to review the wholesale report, activity report (pending trainings & installs) with Sales Team for upcoming week and future scheduling.
• Other responsibilities as assigned by the Director of Wholesale
Essential Requirements
• Five year’s related outside sales experience.
• Consultative sales skills.
• Specialty coffee and tea experience.
• Superb customer service skills.
• Excellent written and oral communication skills.
• Strong initiative, motivation and self-management skills.
• Strong Word and Excel computer skills.
• Ability to travel in state.
• Valid California Driver License and clean driving record is necessary.
• Must have your own reliable vehicle.
• Ability to communicate clearly, directly, succinctly and honestly in all business-related communications.
This role’s hours will be most often Monday – Friday with occasional weekend and extended hours based on business needs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
To apply please email cover letter and résumé to wscareers@equatorcoffees.com
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Posted: November 6th 2019
Cogito Coffee
Cogito Coffee
Baristas
Philadelphia, Pennsylvania
We are a specialty coffee roaster, wholesaler and retailer based in Croatia, EU. We are looking for qualified, motivated and service oriented baristas to join our team at our first shop in the United States. Advancement opportunities available for the right candidate.
Requirements
• At least one year of experience in specialty coffee
• Detail oriented
• Capable of handling high volume while maintaining customer service and quality standards
Responsibilities
• Making espresso drinks as well as other hot and cold items.
• Providing exceptional customer service.
• Maintaining a clean workspace.
• Opening and closing, including cleaning.
• Basic food prep and presentation.
• Working with colleagues to ensure inventory controls, and customer service standards are met
Please email your resume and a cover letter to marko@cogitocoffee.com
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Posted: November 4th 2019
