Verve’s Alexandra Littlejohn On Cafes And Nail Salons

 
By 20 February 2013
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Some more required reading from Verve Coffee Roasters’ Alexandra Littlejohn, from her personal blog “Living Between Sky And Earth, With Coffee“:

Nail Salons are my happy place.

Much like the cafe is a happy place for many of our customers, I hold my local and all nail salons as a sacred and cherished place in my day. A place I go to make myself feel better, get pretty and have “me” time.

What the hell does the nail salon have to do with being a barista? Or the coffee house and specialty coffee culture you ask? Well, I’m gonna tell you. . .

Many of us, if not all of us as coffee professionals, has had a horrific customer experience at a cafe, whether it be the coffee or the customer service, 99% of the time, it’s the customer service. With all these posts about the “Bitter Barista” and “How not to be a dick” articles, I thought I would respond with a different type of post. I am not usually the one to post in response to something, but in this case, I can’t just turn a blind eye.

I bring up the Nail Salon, my happy place, my home away from home. If you’ve ever been to a nail salon, the first thing they do is say “Hi! Honey” or “Hello my friend, what you need today?” Off the bat, a friendly greeting and an inquiry into how they can help you.

Read the whole thing here via Living Between Sky & Earth, With Coffee.

Photo borrowed with aplomb from OC Weekly.

 
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