Feedback Weedwhack: Starbucks Closes Customer Complaint Call Center

 
By 16 January 2010
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From the Seattle Times…

Starbucks said Thursday it will close a 130-worker call center at its Seattle headquarters and rely on an outside company in Albuquerque, N.M., to handle customer feedback.

The move will be completed by September, affecting 78 Starbucks employees and 52 contract workers in Seattle.

Sitel, of Nashville, Tenn., a privately held customer-service provider with operations in 27 countries, will then take calls for Starbucks at its Albuquerque operation.

Seattle Times – Starbucks Closes Customer Complaint Call Center

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  • Syed Salahuddin

    I own Baskin Robbins next to your coffee shop in congressional Plaza. I have purchased about three month ago one of your travel coffee mug for $24.95 I do not have receipt with me because I have not bout the mug to return. My coffee mug lid’s locking part is cracking. I went to your coffee shop to get a replacement the manager on duty called her manager at home then told me since I don’t have the receipt they will nor replace the mu or do nothing about the problem. I don’t know what is your customer satisfaction policy please let me know.

    Thank,
    Syed
    Franchisee of
    Baskin Robbins – Congressional Plaza store
    Phone: (301) 204-1672
    Email : daniusainc@verizon.net

    Like or Dislike: Thumb up 0 Thumb down 0

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